Longer flights, including the ones with reconnection are the most stressful for the flight passengers as the risk of missing the connection is high. But if you miss a connection although you were on time, we at ClaimHelp can help you. In case the airline is guilty, you have the right to be compensated for the disturbance and troubles.
When am I entitled to monetary compensation?
If your journey includes two or more connected flights and because of the delay, cancellation or denied boarding of one of your flights you miss the connecting flight you are entitled to monetary compensation in case if you arrive at the place of your final destination with more than 3 hours delay.
When the compensation is not due?
Based on the EU Regulation 261/2004 if the cancellation is caused by bad weather, strike or acts of terrorism the passengers are not entitled to monetary compensation. Quite often airlines purposely mislead passengers about the reasons for the delays in order to avoid payment of monetary compensation.
What are my other rights when I missed my connecting flight?
If you missed your connecting flight you have the right to choose between re-routing and reimbursement of the ticket price for the unused part of your journey and a ticket to the place where your journey began.
In case if you choose re-routing you have the right to care which the airline must provide for you:
- food and beverages relevant to the waiting time;
- free phone call, email messages;
- free hotel accommodation and transfer between the airport and hotel if the expected departure time is scheduled for another day.
Why the passengers choose ClaimHelp to represent them in case of missing connection?
- You don’t pay anything until you don’t receive your compensation;
- You save time and nerves while we negotiate with the air carrier of your behalf;
- You don’t need legal or aeronautical knowledge.
How do we work?
- you send us all of the documents related to your flight via email;
- we negotiate with the airline and if needed, we go to the court if you agree to this;
- you receive your compensation for the missed connection.