From the moment we get on board, the people who can help us in case of any situation is the crew, whose care is the smooth travel of passengers and the favorable course of the flight. They must also ensure the safety of their entrusted passengers, with everything else being given lower priority.
Part of their responsibilities is to monitor and check everything in the cabin – equipment, accommodation of passengers, their luggage and the presentation of instructions for safe travel. Moreover, they are trained to respond in the most appropriate way in emergencies, as their training lasts for years and refresher courses are often taken. In case of need, the crew can provide first aid, organize an evacuation within seconds, disarm an aggressive passenger, as well as respond to the threat of terrorist attacks and other emergencies in the air and on the ground.
Despite the steady training of the stewards and stewardesses, the most important member of the crew remains the captain – he is the most experienced pilot on board and their commander. He is the person who gives orders when a situation arises. In addition, the crew includes the co-pilot (sometimes called the first officer) and cabin crew – stewards and stewardesses. Some older aircraft require the presence of a third member in the cockpit, namely an on-board engineer (or second officer). In modern airlines, on-board engineers are rare and most often their functions are performed by the instruments and technical equipment of the aircraft. For longer flights and a larger number of passengers on the plane, the crew also has a cabin crew chief.
The most important condition for the safe and favorable course of a flight is the understanding and communication between crew and passengers. Passengers are required to follow the instructions and instructions for reaction and behavior in case of a problem. Also, in case a passenger notices something unusual or suspicious on board, he / she is obliged to immediately inform the cabin crew or the pilot of the aircraft crew in a calm manner and without causing confusion among the others on board.