Flight disruptions such as delays or cancellations are frustrating, but the good news is that passengers have the right to claim compensation. However, many travelers make mistakes during the claims process, which can lead to delays or even rejection. In this article, we’ll explore the most common mistakes and how to avoid them.
Lack of Required Documentation
Proper documentation is essential for a successful claim. Common mistakes include:
- Not keeping boarding passes or booking confirmations.
- Missing correspondence with the airline.
How to Avoid This?
- Always save all documents, both in physical and digital formats.
- If something is lost, contact the airline to request a duplicate.
Submitting Incomplete or Incorrect Information
Many claims are rejected due to inaccurate or incomplete details:
- Errors in names, dates, or flight numbers.
- Failing to include key details, such as the cause of the delay.
How to Avoid This?
- Double-check all details before submitting your claim.
- Provide clear and precise explanations of the issue.
Filing a Claim Without Legal Grounds
Not all delays or cancellations qualify for compensation:
- Delays of less than 3 hours do not meet the criteria.
- Extraordinary circumstances, like severe weather, are exempt.
How to Avoid This?
- Verify whether your case meets the criteria outlined in EU Regulation EC 261/2004.