If your flight has been delayed for more than 3 /three/ hours, you are entitled to compensation, unless the airline proves that the delay was caused by ‘extraordinary circumstances’ which could not have been avoided by reasonable measures. This means that the airline cannot be held liable for the delay.
MY FLIGHT HAS BEEN CANCELED. AM I ENTITLED TO ANY COMPENSATION?
If your flight has been canceled after you have arrived at the airport and this has not been caused by ‘extraordinary circumstances’, such as adverse weather conditions, strikes, then you are entitled to compensation. Where the cancellation was due to extraordinary circumstances, the carrier must offer you assistance /reimbursement or re-routing/ and care /meals and/or accommodation/ while you are waiting for alternative transport.
IF I AM TRAVELING FROM OUTSIDE THE EU, E.G. FROM THE USA TO UNITED KINGDOM, DO I HAVE ANY RIGHT TO COMPENSATION IF MY FLIGHT IS CANCELED?
In this case you may have right to compensation provided that your flight is conducted by an EU airline.
HOW LONG WOULD THE PROCESS TO FINALIZE MY CLAIM TAKE, IF MY REQUEST IS CONSIDERED VALID?
After we review your claim and the documents submitted by you, we will file your request with the respective airline. Unfortunately, it is not possible to predict and define a time frame for the finalization of the claim. We will try to make a decision within six months of the claim submission date, but we cannot guarantee this time line for all cases. It is also possible to finalize the procedure within several weeks. We will keep you updated throughout the process.
MY TRIP INCLUDED CONNECTING FLIGHTS BUT MY CONNECTING FLIGHT HAS BEEN BOOKED SEPARATELY. IF MY FIRST FLIGHT HAS BEEN DELAYED/CANCELED/ AND I MISS MY NEXT FLIGHT, AM I ENTITLED TO COMPENSATION FOR IT?
In that case you are not entitled to compensation. In accordance with the Regulation, compensation may be given only for the delayed/canceled flight and not the missed connection. Where the booking for two connecting flight has been made separately, they constitute two independent contracts.
HOW CAN I FIND OUT WHAT IS THE PROGRESS ON MY CLAIM?
After registering at our website www.claimhelp.eu, you will receive an email confirming your registration and containing the number assigned to your claim. You can contact us at any time on that e-mail in order to obtain information on the status of your claim..
HOW MUCH DO THE SERVICES OF CLAIMHELP COST?
You don’t need to pay us anything. If we are successful on your claim, we will deduct a 25 % commission fee from your compensation paid by the airline.
ARE THERE ANY FEES DUE IF A LITIGATION IS PURSUED?
No, ClaimHelp will cover the costs of brining the litigations. Provided the litigation is successful, you will receive the compensation due less our commission fee of 25 %.