Example: How a Passenger from Bulgaria Received €600 in Compensation

Air travel doesn’t always go as planned. Flight delays, cancellations, and disruptions can cause major inconveniences. Fortunately, EU Regulation EC 261/2004 protects passengers’ rights and grants compensation of up to €600 in certain cases. In this article, we share the real-life story of a Bulgarian passenger who successfully claimed €600 for a delayed flight.

Ivan’s Story: A Flight Delayed by 5 Hours

Ivan, a businessman from Sofia, had a scheduled flight from Sofia to Madrid for an important meeting. He booked with a well-known European airline and arrived on time at the airport.

The Problem?
Upon arrival at the gate, he received a notification that his flight was delayed. Initially, no details were given, but after some time, he found out that his flight would be delayed by 5 hours due to a “technical issue.”

What Did Ivan Do?

1️⃣ Kept all documents – his ticket, boarding pass, and receipts for expenses during the delay.
2️⃣ Checked his rights – he knew that for a delay of more than 3 hours on an EU flight, passengers are entitled to compensation.
3️⃣ Contacted the airline – initially, they claimed the technical issue was an “extraordinary circumstance” and that no compensation was due.

How Did He Get His Compensation?

Ivan filed a compensation claim with the airline, but it was rejected.
He then contacted ClaimHelp, who took over his case and negotiated with the airline.
Six weeks later, the airline admitted responsibility, and Ivan received €600 in compensation.

Important: Technical issues are NOT extraordinary circumstances, and airlines must compensate passengers in such cases.

Do You Qualify for Compensation?

✅ Was your flight delayed by more than 3 hours?
✅ Did the airline provide little or no explanation for the delay?
✅ Was the flight within the EU or operated by a European airline?

If you answered “yes”, you may be entitled to compensation between €250 and €600!

Ivan’s story proves that knowing your rights is crucial when dealing with delayed or canceled flights. If you find yourself in a similar situation, don’t give up – file a compensation claim.

ClaimHelp is here to assist you in securing the compensation you deserve, quickly and hassle-free!